When you reach out to us or work with us, we collect information that helps us understand your needs and deliver better services. Here's what we typically gather:

• Contact details like your name, email address, phone number, and business address
• Business information including company name, industry sector, and project requirements
• Technical data such as IP addresses, browser types, and device information when you visit our website
• Communication records from emails, calls, and meetings we have with you
• Payment information when you become a client, though we process this through secure third-party providers

We don't collect information just for the sake of it. Everything we gather serves a specific purpose related to providing our IT services and maintaining our business relationship with you.

Your data isn't sitting in a folder collecting dust. We actually use it to make our services better and keep our operations running smoothly:

Service Delivery

We use your information to understand what you need, develop brand identity solutions that fit your business, and communicate about project progress. When you hire us to create your website or develop your brand, we need to know who you are and what you're trying to achieve.

Communication

We'll reach out about project updates, respond to your questions, send relevant industry insights (if you've agreed to receive them), and occasionally share information about our services that might interest you. You can opt out of marketing communications anytime.

Business Operations

Behind the scenes, we use data for invoicing, contract management, improving our services based on feedback, and complying with legal obligations in Taiwan. Standard business stuff, but it requires handling your information responsibly.

We store your information on secure servers, primarily located in Taiwan or with reputable cloud service providers that meet international security standards. Our security measures include:

• Encrypted data transmission using SSL/TLS protocols on our website
• Restricted access to personal information—only team members who need it for their work can see it
• Regular security audits and updates to our systems
• Secure backup procedures to prevent data loss
• Employee training on data protection and privacy practices

While we take security seriously and implement industry-standard protections, no system is completely bulletproof. If we ever experience a data breach that affects your information, we'll notify you promptly and explain what happened and what we're doing about it.

Your data belongs to you. Under Taiwan's Personal Data Protection Act and international privacy principles, you have several rights regarding your information:

To exercise any of these rights, just send us an email at contact@ignitevoltzone.com. We'll verify your identity (to protect your information) and process your request within a reasonable timeframe.

We don't keep your information forever. Here's our general approach to data retention:

After these periods, we securely delete or anonymize your information. If you're an active client or we have ongoing business together, we'll keep relevant data for as long as our relationship continues.

Running a modern IT business means working with various service providers. We share your information with third parties only when necessary:

Service Providers We Work With

• Cloud hosting providers for website and data storage
• Email service platforms for business communications
• Payment processors for handling invoices and transactions
• Analytics tools to understand website usage (anonymized data)
• Project management software to coordinate work

These companies have their own privacy policies, and we choose partners who take data protection seriously. They can only use your information for the specific services they provide to us—they can't use it for their own purposes or share it further without authorization.

While we're based in Taiwan, some of the services we use might store data on servers in other countries. When this happens, we ensure appropriate safeguards are in place to protect your information according to Taiwan's data protection standards.

If we need to transfer your data internationally for a specific project reason, we'll either get your consent first or ensure the transfer is covered by appropriate legal mechanisms. You have the right to ask about where your data is stored and the protections we've put in place.

Our website uses cookies and similar technologies. These are small files stored on your device that help the site work properly and give us insights into how people use it.

Types of Cookies We Use

• Essential cookies that make the website function correctly
• Analytics cookies to understand which pages people visit and how long they stay
• Preference cookies to remember your settings and choices

You can control cookies through your browser settings. Blocking certain cookies might affect how our website works for you, but essential functions will still be available. We don't use cookies to track you across other websites or build detailed profiles of your browsing habits.

Privacy practices and regulations change over time, so we might update this policy occasionally. When we make significant changes, we'll notify you by email if you're a current client or post a notice on our website.

We'll always indicate the date of the last update at the top of this page. If you continue working with us after changes take effect, that means you accept the updated terms. If you disagree with changes, let us know and we can discuss your concerns.

Our services are designed for businesses, not children. We don't knowingly collect information from anyone under 16 years old. If you're a parent and believe your child has provided us with personal information, contact us immediately and we'll delete it.